Frequently Asked Questions
Everything you need to know about your Apollo Neuro experience.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping can take up to 14 business days depending on customs.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus any original shipping costs.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
How do I care for my Apollo Neuro wearables?
To maintain the quality of your device and bands, we recommend wiping them down with a damp cloth and mild soap. Avoid submerging the electronic components in water or using harsh chemical cleaners.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor its progress in real-time.